Terms of Service

Acceptance of terms

These Terms of Service ("Terms") govern your access to and use of the Arc mobile application for iOS ("App") and the website at meetarc.app ("Website"), collectively referred to as the "Service," operated by Arc ("we," "us," or "our"). By creating an account, downloading the App, or using the Service in any way, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Service availability

Arc is currently launching in the United States, Canada, Australia, and New Zealand only. We are not yet able to offer the Service to residents of the European Union, European Economic Area, United Kingdom, Switzerland, South Korea, or other regions. The Arc iOS app will not be listed in App Stores for those territories at launch.

If you complete a founding member purchase from a billing region we do not yet serve, we will issue a full refund and email you confirming the refund. In the rare case our automated refund process fails, we will process your refund manually within 1-2 business days. We will not store your member record, activate any subscription, or send your promo code. You are welcome to re-purchase once Arc is available in your region — we will announce expansion at meetarc.app.

See also our Privacy Policy for the waitlist re-confirmation process applicable to signups that pre-date this Service availability section.

Eligibility

Arc is for adults. You must be at least 18 years old to use the Service. By creating an account, you represent and warrant that you are at least 18 years of age. Arc verifies age during onboarding by asking for your date of birth; entering a date that indicates you are under 18 will end the onboarding flow and prevent Arc account creation on your device. Signing in with Apple creates a local sign-in session that typically persists until you sign out from inside the app, but may end automatically if the session expires or becomes invalid. If we learn that an account belongs to a user under 18, we will delete the account and associated data within 30 days. See also the Age requirement section of our Privacy Policy.

Account registration

To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate, current, and complete information during registration and to update it as necessary. Notify us immediately at support@meetarc.app if you suspect unauthorized use of your account.

Account deletion

You may delete your account at any time from within the App by navigating to Settings > Account > Delete Account. You may also request account deletion by emailing privacy@meetarc.app. Upon deletion, your personal data will be removed within 30 days in accordance with our Privacy Policy.

Important: Deleting your account does not automatically cancel any active subscriptions. To stop future billing, you must cancel your subscription through your Apple ID settings (Settings > [your name] > Subscriptions) before deleting your account.

Subscriptions and payment

Arc offers auto-renewable subscription plans that provide access to premium features. The following terms apply to all subscriptions purchased through the Apple App Store:

Pricing

Current subscription pricing is displayed on the subscription screen within the App and on the App Store product page before you confirm your purchase. Prices are in U.S. dollars and may vary by region based on App Store pricing.

Auto-renewal

Your subscription automatically renews unless you turn off auto-renewal at least 24 hours before the end of the current billing period. Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period at the rate of your selected plan. You can manage and cancel your subscription at any time by going to your Apple ID account settings (Settings > [your name] > Subscriptions).

Free trials

If a free trial is offered, it will be clearly stated on the subscription screen. Any unused portion of a free trial will be forfeited when you purchase a subscription. At the end of the free trial, your subscription will automatically begin and your Apple ID account will be charged unless you cancel at least 24 hours before the trial ends.

Refunds

Payments are processed by Apple. To request a refund for an App Store subscription purchase, visit reportaproblem.apple.com or contact Apple Support. Arc does not process App Store refunds directly.

Founding member offer

Founding member purchases made through the website are processed by Stripe. The founding member offer includes a discounted first-year rate as described at the time of purchase.

Founding member refund window

For founding member purchases: because your founding-member access begins at launch, you may request a full refund at any time before launch, and for 14 days after launch, no questions asked, by emailing support@meetarc.app. If Arc has not launched on the US App Store by December 31, 2026, you may request a full refund at any time thereafter, and we will also proactively refund founding members who have not redeemed. "Launch" means the Arc iOS app being available for download to the general public on the US App Store. Refunds are processed back to the original payment method via Stripe within 7 business days.

Story generation: fair use

Arc Pro grants you access to personalized story generation. To keep the service available and prevent automated abuse, the following applies:

• No published story allowance. Ordinary personal use is not metered, and we do not sell you a fixed number of stories per period.
• Automated abuse protection only. We apply internal rate limits sized well above ordinary use, solely to prevent automated abuse and keep the service available. Ordinary daily use will not reach them.
• If abuse protection ever affects your account in error, email support@meetarc.app and we will restore access.
• The limit applies to AI-generated stories only. Pre-authored stories in the Arc library are not counted toward the cap.

If we ever introduce a published limit on story generation, we will give at least 30 days' written notice via in-app notification or email if usage patterns or generation costs change materially. We will not retroactively reduce access already granted. If a new limit materially reduces your access during an active subscription, you may cancel and request a prorated refund for the unused portion of your current billing period by contacting support@meetarc.app.

Cancellation and expiration

Arc Pro is an auto-renewing subscription. Apple manages billing, renewal, and cancellation through your Apple ID. To cancel, use Settings > [Your Name] > Subscriptions on your iPhone or iPad.

Cancellation and expiration are different events:

• Cancellation stops the auto-renewal of your subscription. Your access continues until the end of the current billing period.
• Expiration is the end of your billing period after cancellation, or the failure of a renewal charge. Access ends at expiration, not at cancellation.

If you cancel, you will not be charged again, but you will continue to have full Arc Pro access until your current period ends. We do not pro-rate refunds for unused time after cancellation.

Subscription state and server-side mirror

To deliver your subscription benefits reliably, Arc maintains a server-side record of your subscription status, refreshed periodically from Apple via our subscription processor (RevenueCat). This record is used solely to determine which features you can access. It contains your subscription tier, status (active or expired), and renewal date — no payment information.

If you cancel, your server-side record is updated when the next status check runs (typically within 5 minutes). If you delete your account, all subscription records on our side are deleted. Apple's billing records remain with Apple.

AI-generated content

Arc's stories and daily chapters are written with the assistance of artificial intelligence powered by Anthropic's language models (a third-party AI service). The full disclosure of what is sent to Anthropic, when, and what stays on your device lives in our Privacy Policy; this section covers the contractual side.

How AI is used in Arc

Arc uses AI in two ways. First, we generate a library of pre-written stories using Anthropic when we build the App, narrate them with a third-party voice service, and store the resulting audio files on our infrastructure. The App chooses from that library on your device, and choosing a story sends none of your personal data to an AI service. Second, if you have Arc Pro and turn on AI chapters, Arc writes a new chapter for you each day at the time you request it. Before the first chapter is written, the App shows a consent screen that names Anthropic and lists what is sent. Nothing is sent for this feature unless you agree on that screen, and only while your consent stands. AI chapters are not available in the European Union, European Economic Area, United Kingdom, Switzerland, or South Korea, or where we cannot identify your region.

Nature of AI content

AI-generated content (whether pre-generated when we build the App or written for you at request time) is provided for informational, reflective, and motivational purposes only. It may not always be accurate, complete, or applicable to your specific situation. You should use your own judgment when reading and acting on AI-generated content.

Content safeguards

All AI-generated content displayed in the App is clearly identified as such. The pre-written story library is reviewed before each release. Chapters written at request time pass automated checks before they are displayed to you: the AI model is instructed not to produce harmful, hateful, sexual, or violent content, and every chapter is validated and screened for self-harm and crisis language. A chapter that fails these checks is not shown. A story from the pre-written library is shown instead, and the App offers links to free, confidential crisis support lines. That offer is automatic: it is not monitoring, and Arc is not a crisis service. Automated checks cannot catch everything. If you encounter content that you believe is inappropriate, email support@meetarc.app.

Not professional advice

AI-generated content does not constitute medical, psychological, therapeutic, financial, or legal advice. Arc is a wellness and personal growth tool, not a healthcare or therapy service. If you are experiencing a mental health crisis, please contact a qualified professional or call your local emergency services.

Data usage for AI features

Choosing a story from the pre-written library happens on your device and sends none of your personal data to an AI service. If you turn on AI chapters and agree on the consent screen, each chapter request sends the following to our servers, which pass it to Anthropic, our AI provider: your goal's short title (the one thing you typed), your life phase, up to three values you chose, today's check-in (mood and energy), and the themes and kinds of your recent reactions to chapters. Only if you separately turn on Memory and agree to send it, a short summary of your reflections, generated on your device, is also sent. The text of your journal entries and reflections, your name, email, Apple ID, and date of birth are never sent. Our servers use the account identifier that Sign in with Apple assigns to you for Arc to check your subscription and consent and to return the chapter to you; that identifier is not sent to Anthropic. You can turn AI chapters and Memory off at any time in the App, which stops future sends. See our Privacy Policy for full details, including how long data is kept.

User content and intellectual property

You retain ownership of all content you create within Arc, including journal entries, reflections, and goals. By using the Service, you grant us a limited, non-exclusive license to process your content solely for the purpose of providing the Service to you (for example, writing a personalized AI chapter from the information described in our Privacy Policy, if you turn that feature on).

When you choose to share a letter generated by the Future Self Letter tool, the shared content becomes accessible to anyone with the link for up to 30 days. You are responsible for the content you share. Arc does not review or moderate shared letters and is not responsible for any content shared via public links. Shared letters may be removed at our discretion if they violate these Terms.

All other content, design, branding, trademarks, and technology comprising the Service are owned by Arc and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our written permission.

Acceptable use

You agree not to use the Service to: violate any applicable law or regulation; harass, abuse, or harm others; distribute malware or attempt to compromise the security of the Service; impersonate any person or entity; use the Service for any purpose other than personal, non-commercial use; or attempt to circumvent content moderation safeguards.

In addition, you agree not to:

• Programmatically scrape, mirror, or republish stories generated for you.
• Reverse-engineer, decompile, or attempt to extract the prompts, models, or systems Arc uses to generate stories.
• Share your account credentials, including by transferring or selling access to your subscription.
• Use Arc to generate content intended for resale or commercial publication without our express written permission.

Violation may result in temporary or permanent suspension of your account, at our reasonable discretion, with notice where practicable. We reserve the right to suspend or terminate your account if you violate these Terms.

Third-party services

The Service integrates with third-party services including Apple (App Store, Sign in with Apple, In-App Purchases), Anthropic (AI content generation), Stripe (website payments), Resend (email), and Cloudflare (hosting). Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party services.

Apple App Store terms

If you downloaded the App from the Apple App Store, you acknowledge and agree that: these Terms are between you and Arc, not Apple; Apple has no obligation to provide maintenance or support for the App; in the event of any failure of the App to conform to applicable warranties, you may notify Apple and Apple will refund the purchase price (if any) to you, and Apple has no other warranty obligation with respect to the App; Apple is not responsible for addressing any claims relating to the App, including product liability claims, any claim that the App fails to conform to any applicable legal or regulatory requirement, or claims arising under consumer protection laws; in the event of any third-party claim that the App infringes a third party's intellectual property rights, Arc (not Apple) will be solely responsible for the investigation, defense, settlement, and discharge of such claim; and Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected. We do not guarantee the accuracy or reliability of any AI-generated content.

Limitation of liability

To the maximum extent permitted by law, Arc and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use of the Service. Our total liability for any claim arising under these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Arc and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

Termination

We may suspend or terminate your access to the Service at any time, with or without cause, upon notice to you. You may terminate your account at any time by deleting it through the App or by contacting us. Upon termination, your right to use the Service ceases immediately, but sections of these Terms that by their nature should survive termination will continue to apply.

Governing law and dispute resolution

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Consumer Arbitration Rules, except that either party may seek injunctive relief in any court of competent jurisdiction. You agree to resolve disputes on an individual basis and waive any right to a class action.

Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our Website and in the App, and by updating the "Last updated" date above. For significant changes, we will also notify you by email or through an in-app notice at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Contact us

If you have questions about these Terms, contact us at:

Arc
Email: support@meetarc.app
Website: meetarc.app