Terms of Service

Acceptance of terms

These Terms of Service ("Terms") govern your access to and use of the Arc mobile application for iOS ("App") and the website at meetarc.app ("Website"), collectively referred to as the "Service," operated by Arc ("we," "us," or "our"). By creating an account, downloading the App, or using the Service in any way, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Eligibility

You must be at least 13 years old to use the Service. If you are between 13 and 18 years old, you must have permission from a parent or legal guardian. By using the Service, you represent and warrant that you meet these requirements.

Account registration

To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate, current, and complete information during registration and to update it as necessary. Notify us immediately at support@meetarc.app if you suspect unauthorized use of your account.

Account deletion

You may delete your account at any time from within the App by navigating to Settings > Account > Delete Account. You may also request account deletion by emailing privacy@meetarc.app. Upon deletion, your personal data will be removed within 30 days in accordance with our Privacy Policy.

Important: Deleting your account does not automatically cancel any active subscriptions. To stop future billing, you must cancel your subscription through your Apple ID settings (Settings > [your name] > Subscriptions) before deleting your account.

Subscriptions and payment

Arc offers auto-renewable subscription plans that provide access to premium features. The following terms apply to all subscriptions purchased through the Apple App Store:

Pricing

Current subscription pricing is displayed on the subscription screen within the App and on the App Store product page before you confirm your purchase. Prices are in U.S. dollars and may vary by region based on App Store pricing.

Auto-renewal

Your subscription automatically renews unless you turn off auto-renewal at least 24 hours before the end of the current billing period. Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period at the rate of your selected plan. You can manage and cancel your subscription at any time by going to your Apple ID account settings (Settings > [your name] > Subscriptions).

Free trials

If a free trial is offered, it will be clearly stated on the subscription screen. Any unused portion of a free trial will be forfeited when you purchase a subscription. At the end of the free trial, your subscription will automatically begin and your Apple ID account will be charged unless you cancel at least 24 hours before the trial ends.

Refunds

Payments are processed by Apple. To request a refund for an App Store subscription purchase, visit reportaproblem.apple.com or contact Apple Support. Arc does not process App Store refunds directly.

Founding member offer

Founding member purchases made through the website are processed by Stripe. The founding member offer includes a discounted first-year rate as described at the time of purchase. Refund requests for founding member purchases can be made by emailing support@meetarc.app.

AI-generated content

Arc uses artificial intelligence, powered by Anthropic's language model (a third-party AI service), to generate personalized content including future-self narratives, reflections, and growth insights.

Nature of AI content

AI-generated content is provided for informational, reflective, and motivational purposes only. It may not always be accurate, complete, or applicable to your specific situation. You should use your own judgment when reading and acting on AI-generated content.

Content safeguards

We implement automated content filtering and moderation systems on all AI-generated outputs to prevent inappropriate, harmful, explicit, or misleading content. All AI-generated content is clearly identified as such within the App. If you encounter content that you believe is inappropriate, you can report it through the App or by emailing support@meetarc.app.

Not professional advice

AI-generated content does not constitute medical, psychological, therapeutic, financial, or legal advice. Arc is a wellness and personal growth tool, not a healthcare or therapy service. If you are experiencing a mental health crisis, please contact a qualified professional or call your local emergency services.

Data usage for AI features

To personalize AI content, we send anonymized summaries of your goals and progress to our AI provider. Your full journal entries, name, and email are never shared. You can opt out of AI features at any time in the App's Settings. See our Privacy Policy for full details.

User content and intellectual property

You retain ownership of all content you create within Arc, including journal entries, reflections, and goals. By using the Service, you grant us a limited, non-exclusive license to process your content solely for the purpose of providing the Service to you (for example, generating personalized AI content based on your anonymized data).

All other content, design, branding, trademarks, and technology comprising the Service are owned by Arc and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our written permission.

Acceptable use

You agree not to use the Service to: violate any applicable law or regulation; harass, abuse, or harm others; distribute malware or attempt to compromise the security of the Service; impersonate any person or entity; use the Service for any purpose other than personal, non-commercial use; or attempt to circumvent content moderation safeguards.

We reserve the right to suspend or terminate your account if you violate these Terms.

Third-party services

The Service integrates with third-party services including Apple (App Store, Sign in with Apple, In-App Purchases), Anthropic (AI content generation), Stripe (website payments), Resend (email), and Cloudflare (hosting). Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party services.

Apple App Store terms

If you downloaded the App from the Apple App Store, you acknowledge and agree that: these Terms are between you and Arc, not Apple; Apple has no obligation to provide maintenance or support for the App; in the event of any failure of the App to conform to applicable warranties, you may notify Apple and Apple will refund the purchase price (if any) to you, and Apple has no other warranty obligation with respect to the App; Apple is not responsible for addressing any claims relating to the App, including product liability claims, any claim that the App fails to conform to any applicable legal or regulatory requirement, or claims arising under consumer protection laws; in the event of any third-party claim that the App infringes a third party's intellectual property rights, Arc (not Apple) will be solely responsible for the investigation, defense, settlement, and discharge of such claim; and Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected. We do not guarantee the accuracy or reliability of any AI-generated content.

Limitation of liability

To the maximum extent permitted by law, Arc and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use of the Service. Our total liability for any claim arising under these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Arc and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

Termination

We may suspend or terminate your access to the Service at any time, with or without cause, upon notice to you. You may terminate your account at any time by deleting it through the App or by contacting us. Upon termination, your right to use the Service ceases immediately, but sections of these Terms that by their nature should survive termination will continue to apply.

Governing law and dispute resolution

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Consumer Arbitration Rules, except that either party may seek injunctive relief in any court of competent jurisdiction. You agree to resolve disputes on an individual basis and waive any right to a class action.

Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our Website and in the App, and by updating the "Last updated" date above. For significant changes, we will also notify you by email or through an in-app notice at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Contact us

If you have questions about these Terms, contact us at:

Arc
Email: support@meetarc.app
Website: meetarc.app